We're a small team that takes support seriously. Reach out through the channel that best fits your question and we'll respond within 1 business day (most replies come within a few hours).
Product questions, bug reports, onboarding help.
Subscription changes, invoices, refund requests.
GDPR/CCPA requests, data exports, deletion.
Team plans, brokerage deals, integrations.
Business address
PropPilot AI
Operated by an independent team of real-estate technologists.
Postal address available on request for legal correspondence — please email hello@proplotai.lovable.app.
Payment & billing inquiries
Subscriptions are processed by our merchant of record, Paddle.com Market Limited. For billing, invoices, refunds, or tax documents, email billing@proplotai.lovable.app or contact Paddle directly via the link on your receipt.
Response times
- General support: within 1 business day
- Billing: within 2 business days
- Privacy/GDPR: within 30 days (statutory)
- Security incidents: within 4 hours